DRAFT FOR OWNER REVIEW – NOT PUBLISHED
Privacy Policy
Last updated: July 16, 2026
This Privacy Policy explains how Delay Services collects, uses, shares, and protects information when a person visits DelayServices.com, communicates with us, requests services, receives an order, makes a payment, or uses a service we provide.
1. Information we collect
We may collect the following categories of information:
- Identity and contact information, including owner name, business name, telephone number, email address, and usernames.
- Billing, physical, and mailing addresses.
- Business information, including desired website name, advertised contact information, business hours, campaign, service package, selected extras, and project instructions.
- Account and service information, including assigned representative, notes, approvals, support requests, communications, and project history.
- Transaction information, including order amounts, payment status, Stripe customer, Checkout, invoice, subscription, refund, and dispute identifiers.
- Website and device information, including IP address, browser type, device information, pages viewed, cookies, and security logs.
- Content the customer supplies for a website or service, such as logos, photographs, text, business records, and access details.
2. Payment information
Stripe processes Checkout payments. Delay Services receives transaction status and payment references but does not need to receive or store the customer’s complete card number or card security code. Stripe’s handling of payment information is governed by Stripe’s own privacy and security terms.
3. How we use information
We use information to prepare and fulfill orders; communicate with customers; process and reconcile payments; provide recurring services; create website-build and support tickets; assign sales and service work; prevent duplicate or unauthorized activity; maintain records; improve services; enforce agreements; comply with law; and protect customers, workers, systems, and providers.
4. How we share information
We may share information with service providers that help us operate, including Stripe, website hosting providers, email providers, communications and SMS providers, domain and software providers, professional advisers, and contractors working on an approved customer project. We share only information reasonably needed for the applicable service.
We may also disclose information when required by law, to respond to lawful requests, to enforce an agreement, to prevent fraud or harm, or as part of a business transaction subject to appropriate protections.
5. Sale of personal information
Delay Services does not sell customer payment information. The final published policy must be reviewed against the site’s current analytics, advertising, and data-sharing tools before making any broader state-law representation about the sale or sharing of personal information.
6. Cookies and website technologies
DelayServices.com may use necessary cookies for security, sessions, preferences, forms, and account functions. The site may also use measurement tools to understand website use. The final published policy will identify any nonessential analytics or advertising tools that are actually enabled.
7. Communications
We may send transactional communications about quotes, orders, payment links, receipts, recurring charges, failed payments, project questions, service status, and support. Marketing communications are sent only as permitted by law and applicable consent. A recipient may use the unsubscribe method in a marketing message or contact us to stop marketing messages. Transactional and service messages may continue while an account or service remains active.
8. Data retention
We retain information for as long as reasonably necessary to provide services, maintain business and tax records, administer subscriptions, resolve disputes, enforce agreements, protect systems, and comply with legal obligations. Retention varies by record type. We may keep transaction and agreement records after a service ends when legally or operationally necessary.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system can guarantee absolute security. Customers should not send complete card numbers, passwords, bank credentials, or other unnecessary sensitive information by ordinary email or SMS.
10. Customer choices and requests
A customer may ask to review, correct, or delete information by contacting us. Some information cannot be deleted when it must be retained for transactions, security, tax, legal compliance, or dispute resolution. We may verify the requester’s identity before acting.
11. Third-party websites and services
Our website and services may link to or use third-party services. Their privacy practices are governed by their own policies. Delay Services is not responsible for a third party’s independent privacy practices.
12. Children’s privacy
Delay Services services are intended for businesses and adults. We do not knowingly offer these services to children under 13 or knowingly collect their personal information through this sales process.
13. Changes to this policy
We may update this Privacy Policy as our services or legal obligations change. The updated version will show a new effective date.
14. Contact
Privacy and billing questions: billing@delayservices.com
Contact form: https://delayservices.com/contact-us/