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Cancellation Policy
Last updated: July 16, 2026
1. How to cancel recurring service
A customer may request cancellation by emailing billing@delayservices.com or using the Contact Us page. The request should include the customer name, business name, service being canceled, and a telephone number or email address we can use to verify the account.
2. Cancellation timing
Submit the request before the next scheduled renewal to prevent the next eligible charge. After Delay Services verifies the request, cancellation normally takes effect at the end of the current paid service period. If a renewal has already processed, the cancellation normally applies to the following renewal unless the charge was incorrect or applicable law requires different treatment.
3. Confirmation
Delay Services will record the request and provide confirmation using the customer’s account email, SMS thread, or another verified contact method. A customer should retain the confirmation. If confirmation is not received, contact billing support again so the request can be verified.
4. One-time project cancellation
Canceling a one-time project does not automatically create a refund. Amounts owed or refundable are determined under the saved order, completed work, committed third-party costs, and the Refund Policy.
5. Effect on service
When recurring service ends, hosting, maintenance, support, communications, software access, or a DelayServices.com-provided dedicated line associated with that recurring service may stop. Before cancellation becomes effective, the customer should request any available export, transfer, or transition assistance. Additional work or third-party transfer fees may apply if disclosed and approved.
6. Domains and third-party accounts
Ownership and transfer of domains, hosting, software, telephone numbers, and third-party accounts depend on the saved order and the applicable provider’s rules. Cancellation does not override a provider’s transfer restrictions, unpaid charges, or legal requirements.
7. Cancellation or suspension by Delay Services
Delay Services may suspend or cancel service for nonpayment, unlawful or abusive use, security risk, violation of the service agreement, or inability to continue a third-party-dependent service. When practical, we will provide notice and an opportunity to correct the issue.
8. No cancellation fee unless disclosed
Delay Services will not impose a cancellation fee unless that fee was clearly disclosed in the saved order before payment.