DRAFT FOR OWNER REVIEW – NOT PUBLISHED
Refund Policy
Last updated: July 16, 2026
Delay Services sells labor and services rather than physical merchandise. Refund eligibility depends on the payment, the work already performed, nonrecoverable third-party costs, and applicable law.
1. Incorrect or duplicate charges
If Delay Services or Stripe processes an incorrect or duplicate charge, contact billing@delayservices.com. We will investigate and correct a confirmed billing error.
2. Setup fees
A setup fee pays for onboarding, planning, administration, design, development, configuration, and other initial labor listed in the order. A successful payment can create a work ticket immediately.
If a customer requests cancellation before substantive work begins, Delay Services may approve a refund of the unearned portion, less disclosed and nonrecoverable third-party costs. After substantive work begins, the setup fee is nonrefundable to the extent it has been earned through completed labor, reserved production time, purchased services, or committed third-party costs. Any refund required by law will be honored.
3. Recurring service charges
Recurring charges cover the service period beginning on the billing date. Unless the saved order states otherwise or law requires a refund, recurring charges already processed are not prorated or refunded merely because the customer stops using the service during that period. Canceling under the Cancellation Policy stops eligible future renewals.
4. Third-party costs
Domain registration, hosting, software licenses, telephone or communications service, advertising, stock assets, and other third-party charges are nonrefundable after Delay Services commits or pays them, unless the provider returns the cost to Delay Services.
5. Services not delivered
If Delay Services determines that it cannot deliver a paid service, we may offer correction, substitute performance, account credit, or a refund of the undelivered portion, depending on the circumstances and customer preference where practical.
6. How to request review
Email billing@delayservices.com or use the Contact Us page. Include the customer and business name, payment date, amount, invoice or receipt reference, service purchased, and reason for the request. Do not send complete card numbers by email or SMS.
7. Approved refunds
Approved refunds are returned through Stripe to the original payment method. Stripe and the customer’s financial institution control when the credit appears. Delay Services will update the customer record and any related salesperson commission after a confirmed refund.
8. Payment disputes
Please contact us before filing a payment dispute so we can review the order, approval, service, and payment records. This request does not limit any right available under applicable law or card-network rules.